Our Commitment to Customers

We aim to ensure that:

• Making a complaint is as easy as possible.
• We treat your complaint seriously.
• We deal with your complaint promptly and in confidence.
• We learn from complaints and use them to review and improve our service.

What Is a Complaint?

A complaint is when you tell us you are not happy about the service we provide.

It can be about anything and could include:

• When we do not deliver a service on time.
• When we give you the wrong information.
• When you receive a poor-quality service.
• When you have a problem with a member of staff.

How to Make a Complaint

If you wish to make a complaint, you can contact us in any of the ways listed below:

By Email

info@boulevardluton.co.uk

In Writing
Boulevard Lettings & Estates
293 Dunstable Road
Luton
LU4 8BT

By Phone
01582 383 100

Your complaint will be acknowledged within 3 working days.
We will investigate the complaint and issue a written response within
15 working days of receiving it.

If You Are Unhappy With Our Response

If you are unhappy with our response, you can ask for your complaint to be
reviewed by a Director.

Please write to:

Nadeem Tabani, Director
Boulevard Lettings & Estates
293 Dunstable Road
Luton
LU4 8BT

A further response will normally be provided within
15 working days.

If You Are Still Unhappy

If you remain dissatisfied after completing our internal complaints
procedure, you may refer your complaint to The Property Ombudsman
(TPO), provided the complaint falls within its remit and
Boulevard Lettings & Estates is registered with the scheme.

The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Consumer Enquiries:
01722 333 306

Email:
admin@tpos.co.uk

Website:

www.tpos.co.uk

Further information:

https://www.tpos.co.uk/consumers/make-a-complaint/

The Ombudsman will not normally investigate a complaint unless the
internal complaints procedure has first been exhausted.

Our Aim

Boulevard Lettings & Estates aims to treat every complaint fairly,
respectfully and consistently. We use complaints and feedback to help us
review and improve the service we provide.