Our commitment to customers

We aim to ensure that:

Making a complaint is as easy as possible

We treat your complaint seriously

We deal with your complaint promptly and in confidence

We learn from complaints and use them to review and improve our service

What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
It can be about anything and could include:

When we do not deliver a service on time

When we give you the wrong information.

When you receive a poor-quality service

When you have a problem with a member of staff

How to make a complaint
If you wish to make a complaint you can contact us in any of the ways listed below.
By email at info@boulevard-lettings.co.uk
In writing to us at:
Boulevard Lettings And Estates,
293 Dunstable Road,
Luton Beds
LU4 8BT
By phone on 01582 383100

Your complaint will be acknowledged within 3 working days and fully investigated with a response issued to you within 15 working days.
If you are unhappy with the response you can contact one  the Director, Nadeem Tabani in writing at:

293 Dunstable Road,
Luton Beds
LU4 8BT
A further response will be sent to you within 15 working days.

If you are still unhappy
If you are still unhappy with our response you can contact the In writing at: PRS

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.

0333 321 9418

info@theprs.co.uk